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Patient Services Officer

Healthcare Professionals Group

Benefits Flexible Work Arrangements to suit your lifestyle and needs. WFH - Work from home. Access to ongoing training, learning and development.

Progressive forward-thinking practice Working in a role that has purpose and meaning. Role Overview: This tele psychiatry clinic is dedicated to providing the utmost quality patient care. With a strong focus on a positive patient experience, they are looking for a dedicated, devoted patient service officer, medical administrator with a dynamic welcoming personality to join the team.

Core Responsibilities: Serve as the primary liaison for the Clinic, representing, commitment to exceptional patient care. Seamlessly schedule patient appointments over the phone, ensuring efficient and convenient booking experiences. Guide patients every step of the way of processes and next steps to ensure they feel informed and at ease.

Address patient inquiries across various channels: phone, email, website, offering responsive and empathetic support. Operate CRM system with expertise, maintaining accurate and up-to-date patient records and interactions. Oversee appointment timelines and calendars, coordinating with healthcare providers to ensure smooth patient flow.

Provide punctual patient paperwork and process payments. Provide exceptional customer service, reducing wait times and enhancing the patient journey. Provide input into ways to improve the patient experience.

Ideal Candidate Traits: Prospers under pressure, adeptly managing multiple tasks with grace and efficiency. Exemplifies exceptional organization and keen attention to detail in all aspects of work. Upholds promises, consistently delivering with precision and timeliness.

Genuine interest in helping people. Embraces change and skillfully manages expectations, adapting to evolving needs. Driven by the satisfaction of providing exceptional service.

Maintains composure even under challenging situations, resolving issues with professionalism. Embraces empathy, always recognising and addressing the underlying needs of patients and colleagues. Thrives in conversations and demonstrates high emotional intelligence, fostering positive interactions.

A self-starter with an unwavering commitment to integrity, ensuring ethical conduct in all interactions. Enthused by the prospect of moulding a company's bright future through exceptional customer service. Collaborative, forward-thinking, and perpetually optimistic, contributing to a positive team environment.

How to Apply Please contact Sandra Louey on 0403039232 or email sloueyhpgconnect.com.

Date27 August 2023

Location -

type Full Time

Salary $30 - $40 per hour, Benefits: Work From Home, Permanent Full Time or Part Time Options Available

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