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Field Engagement Lead, Retail Operations

Australia Post

General information Press space or enter keys to toggle section visibility Name Field Engagement Lead, Retail Operations Site / Location Australia Post, Cleveland Street Ref 12350239 Opening Date 12-Aug-2023 Suburb Redfern State New South Wales Entity Australia Post Work Type Permanent Full Time Description & Requirements Press space or enter keys to toggle section visibility Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people.

We're moving forward and we want you to come along for the ride. About the opportunity The Field Engagement Lead, Retail Operations will support the Territory Manager, Retail Operations to drive transformational change across the Retail Network by implementing strategies and initiatives across a defined network of Post Office Outlets (across all formats). It will create a marketplace for all Australians by embedding a "One Team" network of Postal Outlets which provide seamless and meaningful customer experiences.

The purpose of this position is to provide high level operational, people and administrative support to the Senior Manager, Retail Operations to manage a defined catchment of Retail Outlets including Corporate Post Offices, Licensed Post Offices, Business Hubs/Centres and other new formats. This position works with Operators, Managers and team members across all formats to identify opportunities to operate efficiently, lead effectively and drive revenue growth and profitability. The role will be $112,086 plus Super and will be responsible for the central region.

You'll be responsible for: Coaching and supporting Managers and Operators across the Retail Network to efficiently operate their outlets including maximising sales opportunities, promoting participation in national promotional campaigns, improve trading, profit performance and operational efficiency Co-ordinating the delivery of training of Retail principles and operational procedures utilising the Retail Academy and online learning tools. Ensure that all compliance training is completed in a timely manner, recorded in LMS, and that all systems are updated with accurate workforce data Coaching and supporting Managers and Operators to acquire, retain and grow existing and new revenue streams; effectively maintain the growth of a local customer base and utilise a Salesforce portfolio to win, retain and grow SME (small and medium enterprise) customers locally Driving product and category merchandising solutions, take up of merchandising offers and implement local area marketing to drive foot traffic to Australia Post's Merchandise offer Building market share within the region using levers such as customer relationships, competitor analysis, stock and inventory control, customer service and marketing Understanding sales reports to assist in the d.


Date27 August 2023

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