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Technical Account Manager


The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day.

We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform.

TAMs combine: Deep product knowledge and expertise across multiple domains Polished technical communications Strong account leadership, with the ability to engage effectively at all levels of the customer Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience A high degree of ownership and willingness to go above and beyond for our customers The TAM's primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.

The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time. The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development. They work closely with these teams to understand these requirements, manage expectations, and ensure MongoDB is staying one step ahead of customer needs.

This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for MongoDB. Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance MongoDB promotes. We are looking to speak to candidates who are based in Melbourne office for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career Be a part of the company that's reinventing the database, focused on innovation and speed. Enjoy a fun, inspiring culture that is engineering focused. Work with exceptionally skilled people around the globe.

Learn, contribute, and make a positive impact on the product and community. Cool things you'll do MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. Along the way, our customers encounter questions and issues about how our approach to.


Date27 August 2023

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