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Professional Services Engineer

Data Direct Networks

DDN Storage is the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads, multiple collaborative data centers and Web and cloud environments. Across traditional and commercial high performance markets, customers rely on DDN Storage to solve the most demanding big data problems in industries such as cloud, online content and social networking, security and intelligence, life sciences, finance, energy and media production.

Job Title: We are currently seeking a candidate with Australian Citizenship for the position of Professional Services Engineer to join our existing team of 8 Engineers in Australia. A candidate with good Linux skills who wants to grow in Storage and in High-Performance Computing skills. The primary responsibility for individuals in this position is to deploy hardware and software, configure systems, and tune solutions which have been designed by the pre-sales engineering team.

These tasks may be performed remotely or there may be the requirement to perform these tasks by being physically on a customer site. Individuals in this position may be required to remotely supervise partner technicians/engineers while they perform on site hardware installation tasks in order to minimize travel time. Individuals in this position may also be required to remotely connect to systems in DDN integration facility and perform software installation, configuration and tuning prior to the system shipping from the factory.

Duties and Responsibilities: Responsibilities for this role include but are not limited to: - Have a thorough technical understanding of the various DDN product lines so that deployments can go smoothly. Know where to gain assistance from either the Systems Engineer or engineering when required. - Physically install hardware at a customer site.

Supervise "smart hands" to do so if appropriate either on site or remotely. - Remotely or on site, install, configure and tune software as required by the solution's design. - Provide technical training for customer installations and prepare reports and other required customer documentation.

- Participate with internal lab solutions (in person or remotely) to set up configurations for new designs to assure that there is the understanding of how they work. - Help create hardware and or software documentation as required by the business. - Teach internal and or customer classes as required by the business.

- Contribute content to the Professional Services related sections of Installation Planning Guides or Technical Implementation Plans as required by the business. - Participate in customer-focused seminars, tradeshows, events, and training as required by the business. - Manage customer relationship during the deployment phase to.


Date09 March 2023

Location -

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