About the Role: Our Partner hotel in Melbourne Docklands seeking Assistant Manager-Front Office , the award-winning Partner hotel in Melbourne Docklands is looking for its next superstar Assistant Manager -Front Office to join us on a full-time basis. Joining a small team of Front Office professionals, Duties and Responsibilities will include but limited to: Show efficiency in constantly striving to provide total customer satisfaction. Take initiative to ensure that interactions with our customers are positive and productive, call the Front Office Manager/General Manager if difficulties cannot be addressed through empowerment.

Be familiar with and handle all Front Office and Night Audit administration. Have the necessary skills and training to actively resolve complaints and challenges presented by customers. Apply decisions to reach a win-win situation on behalf of the Hotel and the customer.

Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest. Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.

Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals. Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

Follow policies and procedures outlined Brand Standards Manual, Departmental Service Preferred Skills & Qualifications: 5 years or more experience in hotel industry 3 years or more experience as team leader/supervisor of Front-Office in hotel industry PR/Citizen of Australia Good leadership skills Knowledge of PMS system - Opera, is highly recommended You must be eligible to work in Australia. Ready to take a giant step of your career? Interstate willing to relocate to Melbourne are welcome Apply today, interview next week Immediate start is preferred Or call us directly to 612 7202 5006 or via infoeficazrecruitment.com.