Head of Product Advocates Sydney, New South Wales, Australia / Sales & Success – Customer Success / Full-time / On-site Apply for this job Canva’s Commitment and Mission At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture.

So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 110 million monthly active users across 190 different countries and a team of over 3,400 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. Join us and design your future. About the team: Growing our adoption and expansion in teams & businesses of all sizes is a core company strategy at Canva.

We are doubling down on our premium and new product initiatives for businesses, and building a cross-functional Go-To-Market (GTM) engine consisting of Product, Growth, Marketing, Sales and Data. A key pillar of this GTM engine and one of Canva’s big bets in 2022, is our Product-led Sales motion, a data & product-led customer acquisition strategy that complements our successful self-serve strategy. At the core of Canva’s Product-led Sales motion is our team of Product Advocates, who provide a layer of low-touch human support to customers.

The goal of this team is to assist paid teams in small and medium businesses to onboard and rapidly experience success on Canva, through a combination of low-touch conversion tactics, such as in-product chat, demos & webinars. Today we have seven Product Advocates based in Austin, but this number will expand and scale globally in the coming year. To help us fulfill this vision, we are looking for a leader who’ll lead and grow the Product Advocates team, closely partner with cross-functional leaders across Canva to successfully scale our Product-led Sales motion and ultimately deliver on our ambitious growth goals.

Canva’s Head of Product Advocates will be a key leader of our Product-led sales motion team, working hand in hand with our Head of Product-Lead Sales and our VP of Sales & Success. This role will also closely collaborate with our Customer Happiness Team, Product and Marketing functions. About you: With experience in sales, customer success, or product support management, you love crafting strategies and translating them into real impact through outstanding operational execution and leadership.

You believe that customer experience is paramount, and love to build innovative industry-leading solutions, teams & processes around this core principle. You have proven experience leading teams to success across borders and cultures, a collaborativ.