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RIS SpecialistCapitol Health Limited
RIS Specialist 493896 East Melbourne, VIC, 3002 Information Technology Full time ABOUT US: Capitol Health is an ASX listed healthcare organisation that is currently undergoing significant growth and transformation as it delivers its new corporate strategy. A national network of community-based diagnostic imaging clinics including the brands: Capital Radiology, Radiology Tasmania, Imaging Olympic Park, Fowler Simmons Radiology, and Direct Radiology. THE ROLE: Reports directly to the Senior RIS Subject Matter Expert Maintain the integrity and reliability of the RIS, PACS & VR clinical applications on a day-to-day basis.
Manage escalated tickets from the Level 1 Support Service team that require advanced troubleshooting/assistance or further training and liaise with vendors to resolve issues, log issues requiring further investigation and obtain updates where needed Ensure the integrity of the IT Group by logging all service requests and incidents Ensure all escalated tickets are detailed and up to date so that the information they contain is relevant and sufficient. Maintain overview of ticket queue/s to ensure resolutions within SLA timeframes. Log all requests/incidents in the ticket system, including any on-site requests, to ensure all support items are captured.
Assist with any project related tasks as directed by management ABOUT YOU: You will be a self-starter with and a proven ability to work independently and use initiative. Furthermore, you are a strong communicator who can influence without authority to ensure relevant stakeholders are engaged and adhere to company deadlines. SKILLS/EXPERIENCE: Expert application knowledge of RIS (Karisma, Comrad, Visage or similar) Expert application knowledge of VR (SpeechMagic, Powerscribe or similar) Advance application knowledge of PACS (Intelerad, Carestream, Pro Medicus or similar) Demonstrates decision making and critical thinking skills Demonstrated ability to work well within a high performing team environment Professional stakeholder management skills Excellent communication skills Australian Medicare billing experience would be highly desirable WE OFFER: A supportive team environment Competitive remuneration and benefits Paid Parental Leave Potential for growth Commitment to professional development and education Flexible and supportive working arrangements A competitive salary package will be offered to the successful candidate Apply below, if you have any queries please e-mail careerscapitalradiology.
Date09 March 2023