Apply now Refer someone This exciting new opportunity as our Sales Quality Coach is primarily responsible to coach and mentor our Homes Loan Banking Specialists and Consultants to achieve high performance. Additional duties and responsibilities within this fast-paced role includes: Develop and maintain educational material including presentations, product training, best practice procedure, playbooks, sales call guides, and case studies as needed to support onboarding and upskilling across the sales team. Design training courses, both live and self-led, which include validation methods via role-playing activities and job simulation.

Coach employees on sales capability and sales best practice. Support and streamline new sales hire onboarding program. Improve Sales Training processes: discover gaps and implementation of processes.

Collaborate with managers to assess business needs and evaluate employees' post-training performance. Gather feedback on all training programs from coaches, managers, and employees. Deliver successful training strategies to foster team engagement and set them up for success.

About you Minimum 5 years of sales experience preferably in banking & financial services Strong and effective coaching skills, with the capability of developing a team of skilled professionals An ability to quickly instill trust and deliver exceptional customer experience across the sales team Action oriented - a strong decision maker that is resourceful in managing competing priorities Experience in facilitation, designing educational sales materials & programs and building capability across a sales team About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive..