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Client Service Associate | Macquarie Asset Management

Macquarie Group

Back to job search Client Service Associate | Macquarie Asset Management Sydney Apply now Refer someone Join our Client Services team and help us provide exceptional experiences to our Investors. You will be responsible for managing external and internal client relationships and dealing with a range of queries relating to over 100 managed funds across a range of asset classes and specialist investments whilst striving for continuous improvement. You will also possess the ability to prioritise and multi-task within a diverse and fast-paced role.

In this role you will ensure delivery of service excellence to all clients, whilst providing clear, accurate and timely responses (both verbal and written) to adviser and investor enquiries. Your remit will include oversight of different asset classes and specialist investment products, trade confirmations (flows and share selection) and diverse queries relating to investment loans and dispute resolution as well as undertaking thorough and timely investigations. You will meet individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner, as well as continuously develop and maintain strong relationships with internal stakeholders and external clients.

In addition to this, you will be ensuring that complaints are resolved quickly and fairly and will be acting as a liaison with our legal, compliance and product teams. You will be client orientated, always striving to deliver on client needs and expectations and have excellent written and verbal communication skills, including an exceptional phone manner. Additional experience with, and knowledge of investment markets, issues and regulations would be advantageous.

You will have strong problem-solving skills whereby you probe data and offer suggestions and ideas regarding how to tackle issues, and lastly, you have effective time management and organisational skills including the ability to multi-task and prioritise work. If you have a strong attention to detail, a focus on producing high-quality work, and you are motivated by continuous improvement, then this role would be a great fit. Please apply now About Macquarie Asset Management Macquarie Asset Management is a global asset manager that aims to deliver positive impact for everyone.

Trusted by institutions, pension funds, governments, and individuals to manage more than $A795.6/$US508.9/£455.

9/ €519.4 billion in assets globally, we provide access to specialist investment expertise across a range of capabilities including fixed income, equities, multi-asset solutions, private credit, infrastructure, renewables, natural assets, real estate and transportation finance. All figures as at 30 September 2022 Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths.

An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day o.


Date09 March 2023

Location -

type Full Time

Salary Competitive salary

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