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ITS Precincts OfficerAustralian National University
Classification: ANU Officer 5/6 Classification: ANU Officer 5/6 (Information Technology) Salary package: $74,782 to $87,862 plus 17% superannuation Term: Full Time, Fixed-term (12 months with possibility of extension) The ANU Information Technology Services team are looking for people who love being out and about, supporting customers face-to-face. If you value providing friendly support, enjoy solving problems and have a solid foundational understanding of IT – we want to hear from you Make a difference to the national mission of our world-leading University, it’s students and staff. Enjoy workplace flexibility and be part of a supportive team.
Interesting and varied Level 2 support role. Fun role that sees you visiting clients all across our beautiful campus, supporting them to troubleshoot IT issues in person. Temporary opportunity with good possibility of extension due to forecasted growth in the team.
About the role The ITS Precinct Officer provides on-site technical support for desktops, mobile devices and other systems and devices used by the University. Responsibilities include: Deliver outstanding customer service to all clients, building rapport and going above and beyond to provide support. Spend time out of the main office, visiting many work areas across our beautiful campus.
Troubleshoot and resolve hardware, software and network related issues. Record keeping and documentation as required. About you You will need to demonstrate: A genuine customer service focus.
Adaptive communication skills, able to support a diverse range of clients. A reasonable understanding of modern IT desktop systems (whether through education or experience). A willingness to continuously learn as the environment changes.
Demonstrated problem-solving ability. There is a need to move around the campus to visit our clients, which may include moving equipment – however we have ways to make this easy for you As long as you value being able to provide quality, warm customer experiences and have a solid understanding of IT – we’d love to hear from you About us The ANU Story: ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers.
Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia. Digital Transformation: We have released our ANU 2025 Strategy, and our Digital Master Plan , which will see ANU embark on the biggest digital transformation in our history. A transformation that matches our national and global mission.
Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff an....
Date09 March 2023
type Full Time