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Manager Customer and Communications


Looking for a great work - lifestyle balance, in one of the most picturesque locations in Victoria? Our client Colac Otway Shire Council is looking for a Manager Customer and Communications to join their organisation. An attractive opportunity which provides a lifestyle choice for those looking for a lake, sea, or tree change. Colac Otway Shire proudly offers lifestyle diversity like no other region.

From the hinterland forests of the Otway Ranges to the Great Ocean Road coastline and located only 2 hours west of Melbourne - Colac is the key industrial, commercial, and service centre for the shire and surrounding region, with Apollo Bay as a second major urban centre on the coast. This position has a critical role in both the organisation and the wider community and provides an excellent opportunity to work with a high performing Executive Leadership Team. Key Responsibilities include: To provide high level, strategic and comprehensive advice to the Mayor, Chief Executive, Executive Management Team and Council.

Build and strengthen relationships with the media, key stakeholders, partner agencies and relevant government departments Drive approaches and policies to implement a best practice customer service culture Lead the Communication and Customer Service teams, ensuring resources are used efficiently and effectively. This role will see you make a significant contribution to the senior management group as you influence culture right across the organisation. You will already have an impressive track record leading a communications function, ideally with significant experience in complex organisations offering multiple service lines.

Your ability to develop strategic communication plans and strategic branding initiatives will be highly valued. Leading the development of a culture of high performing customer service As a skilled influencer with exceptional strategic and tactical communication skills, your experience and confidence will allow you to build credibility and trust at all levels. Tertiary qualification in communication, marketing, PR, media studies or a related discipline are required as is experience working in a similar, or large complex organisation.

This is an exciting time to be part of a forward-thinking organisation. Candidates with the energy and passion to deliver quality outcomes for Council and the Community will be rewarded with this sought-after role. Colac Otway Shire Council offers a fantastic career and lifestyle opportunity.

For a candidate pack or to apply, please visit mcarthur.com.au referencing job number 145600 For a confidential conversation, please contact Danielle Jupp on 0403 398 242 .

Applications Close: Tuesday 21 st March 2023.

Date09 March 2023

Location -

type Full Time

Salary -

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