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Debt Collection Team Leader

Supagas Pty Ltd

We are currently seeking an enthusiastic, confident and vibrant Debt Collection Team Leader based in our head office Ingleburn About the Company Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market. About the Role We are currently seeking an enthusiastic, confident and vibrant Debt Collection Team Leader you will have a opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognized for their efforts, This is a fulltime position, working with our Corporate Team based in our head office in Ingleburn .

Key Duties and Responsibilities Include: Day-to-day Credit Control & Debt Collection activities managing his/her own ledger Proactive outbound Customer collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets Managing end-to-end debt collection functions which includes but not limited to: Account/Invoice reconciliation Dispute resolution Incoming phone calls where customer wants to make a payment Complete and submit DCA & Bad debt write off forms to Corp Admin Placing account on Stop supply where applicable Clearing unapplied Cash/credits to reduce debt Allocating open credits to clear debt Liaising with the Banking Team for any misallocations of payments. Manage reduction of aged debt and bad debt provision by closely working with the customer, branches, and other internal/external stakeholders. Ensure compliance with relevant legislation including privacy laws, accounting standards, ACCC guidelines and company policy Managing day-to-day debt collection supervisory functions which includes but not limited to: Managing the National AR Inbox and PPSR Monitoring the collector’s adherence in the phone system (Log in/Log out) Manage and maintain an attendance for the national debtor’s team Will be the first point of escalation when collectors need assistance in managing queries of complex nature Leading others to implement better approaches to address challenges and opportunities Will serve as the 2IC in the absence of the Debt Collection Manager Drive and conduct extensive training with the newly hired Debt Collection Officers Participate and in some occasions drive Monthly Team meetings via the National Debtors Team Will assist Debt Collection Manager in re-enforcing processes to the team to maximise collection and reduced overdue debt.

Key Skills and Experience: Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities Adapt, promote, and encourage a Safety-First approach Compliance to all Supagas policies and procedures at all times to represent Supagas in a positive and professional manner. Compliance and adherence to all relevan.


Date09 March 2023

Location -

type Full Time

Salary -

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