From welcoming guests to responding to queries, our concierge is an integral part of the clubhouse team. Reports to: Clubhouse Lead Start date: March 2023 Location: Hub Anzac Square, Brisbane Employment type: Full-Time Ordinary hours of work: Our clubhouses are staffed between 09:00 - 17:00 Monday to Friday. After-hours work may be required for Member Events.

Salary: To be discussed at interview stages. About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 10 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us. The purpose of the role: Our Concierge is our first and most important face of our organisation.

From welcoming guests to responding to concerns, our concierge connects our members with our services. As Concierge, you will have exposure to all areas of our welcome area. Your responsibilities will include welcoming our members on arrival, coordinating member guests and farewelling guests at checkout; providing outstanding service by ensuring all requests are accurately actioned with prompt follow-through.

Responsibilities by function: Manage the Welcome Area: Being the face of our organisation, welcoming guests on arrival Coordinating our arrival process; corresponding with our members on guest arrival and offering refreshments Follow check-in and check-out procedure for guests of members Managing arrivals from our local and interstate clubhouses, providing them with access fob and internet access Management of the return of all day passes by the end of each day, following up with guests/members in the space when necessary Ensuring the welcome area and welcome desk is a clean, presentable, free of clutter and friendly environment Ordering weekly flowers and newspaper subscriptions for welcome area Managing and ordering host cupboard stationery and supplies Assist the clubhouse team with member programming as needed. Member Administration: Managing a busy clubhouse email inbox, ensuring a timely, helpful and thoughtful response Assisting members with queries they may have, connecting them with the appropriate person Assist members to resolve issues, process incidents as they arise and other issues of complexity Manage our member mail including post and couriers; filing and contacting members when mail arrives Coordinate any courier pick-ups arranged by our team or our members Handling.