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Relief Customer Service ConsultantBank Australia
Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank.
We empower our staff and 185,000 customers to be part of the clean money movement. We currently have a permanent, full time opportunity for a Relief Customer Service Consultant to join our Melbourne CBD and Fitzroy Branches. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.
Why join us We have big plans to become Australia’s most trusted bank and a leading purpose-driven business. As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit. Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 12% super. Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships. We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours. We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community. We are the first bank in the world to care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing Providing exceptional customer service to meet the banking requirements of our customers Assisting in the development of long term mutually rewarding relationships between our bank and its customers Identifying opportunities to market our range of financial products and services Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies Positively contributing to the success of our branches. What you will bring A track record in excellent customer service Flexible approach to work and willing to travel between Bank Australia branches as required Confidence in building strong relationships with customers Well-developed written, verbal and interpersonal skills The ability to determine priorities and work effectively under pressure FSRA Tier 2 accreditation preferred Commitment to Bank Australia’s purpose, aspiration, values and brand as well as th....