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Dispatch OfficersIPA Personnel
IPA is currently seeking applications from candidates who have a passion for customer service, problem solving, solution finding where you will not settle for less to ensure a great customer experience. Our client is a Government owned corporation who delivers electricty across Queensland with the purpose to safely deliver secure, affordable and sustainable energy solutions with our communities and customers. Located just outside of the city, the office is based in Newstead in a state of the art buillding that offers great amenities and an opened floor plan with a Cafe, Gym and Restaurant positioned out side the front entrance.
Our client has career opportunities in all facets and this is a great way to get your foot in the door whilst starting on a very attractive pay rate. The role: Responsible for efficient and timely allocation and dispatch of work to varied resource groups Apply allocation, dispatch, general process and system knowledge across various work types Monitor dispatched work to ensure on-time completion and re-prioritise when necessary Negotiate and set appointments as required with Customer Operations ensuring that customer service obligations and EDNC/MOED timeframes are met Coordination of key business initiatives such as Major Projects' quality supply and meter replacement programs and life support connectivity Requirements: The Contact Centre operates from 6am - 6:30pm, Monday - Friday. Suitable applicants will be required to have 100% availability across the spread of hours.
Previous experience in customer service roles and dispatch roles Outstanding customer service skills and issue resolution skills, resilience is essential Ability to navigate systems and databases Highly self-motivated and have the ability to work in a fast paced and structured environment Able to handle repetitious work in a high pressured role Ability to conduct yourself in a professional manner on all occasions in the workplace If you feel this role is something you are capable of and want to jump at this rare opportunity, please express your interest by clicking APPLY NOW Should you have any more questions, please feel free to reach out to Michael Manitta on 0491 277 799 or michael.manittaipa.com.