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Senior Case Manager


At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops.

For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need.

We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Senior Case Manager | Personal Injury | Sydney, NSW Put the customer at the heart of everything you do Feel empowered to make a positive impact Be trusted to do what's right What if you could play a more hands-on role in helping injured workers get back on their feet? You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim.

Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim. Purpose The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements. Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.

Maintaining regular contact with customers and/ or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations. Proactively managing claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these. Ensuring data is maintained through correct data entry.

Ensuring privacy standards are maintained and privacy breaches are managed appropriately and high level of privacy is maintained in all interactions. Actively contribute to the achievement of business targets and participate in departmental projects, as required. Important to your success: Experience in claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).

Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences. Ability to plan and prioritise effectively.


Date22 November 2022

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