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Manager Claims MACAllianz
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops.
For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need.
We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. We are looking to recruit a Manager Claims for Northern Territory Motor Accident Compensation where the focus of the role will be the delivery of robust and cost effective claims management to customers in line with the Motor Accidents Compensation Act and industry leading practices. The role will report to Head of Northern Territory Motor Accident Compensation and manage the operational teams.
Responsibilities in the role: Support the Head of NT MAC in delivering the requirements of the MACC contract and providing exemplar service to the Commission involving the formation and maintenance of a strong relationship with the MACC Commissioner. Oversee the delivery of high quality service in a timely manner to claimants to achieve organisational objectives and key performance indicators. Encourage early and appropriate treatment and rehabilitation for individuals who suffer injuries in respect of which Motor Accidents Compensation Commission (MACC) bears financial responsibility in accordance with the Motor Accidents Compensation (MAC) Act.
Ensure the management of the MAC Scheme is cost effective, prudent, efficient and equitable. Ensure the engagement of service providers is appropriate, cost effective and adds value to the particular Claim and that services are of a satisfactory quality. Ensure all elements of the MAC contract and relevant legislative requirements are met through the establishment and continual improvement of a compliance framework.
Develop and implement innovative services and strategies to improve claims outcomes for the NT MAC Scheme and Allianz. Oversee the identification, development and implementation of project and process improvement initiatives in order to provide continuous performance improvement and delivery of results to MACC Important to your success: You'll have prior experience with personal injury schemes Experience in the contemporary insurance business and its key drivers combined with the ability to mobilise the function accordingly. Prior experience in leading an operational claims team.
Demonstrated ability to develop, implement and embed strategies in line with organisational goals. Adept at proactively building and maintaining professional relationships and networks to enhance industry positioning, exchange knowledge and elicit beneficial outcomes. Proven capability to manage change through the initiation and promotion of organisational transformation....