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Assistant, Service Contracts

Deakin University

Based at our Melbourne, Burwood Campus Full-time and continuing HEW 4 $68,422 - $72,527 17% Superannuation Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities. The Assistant, Service Contracts ensures the effective administration of cleaning and service contractors by coordinating, auditing, and reporting for service contracts and service level agreements within Campus Operations.

You will be required to coordinate and monitor the performance of contractors engaged to perform work on major contracts including cleaning, waste, sanitary, pest control services, and grounds services. Your key responsibilities will include: Monitoring, auditing, administering, collating data and reporting performance of contractors and suppliers and ensuring contracted services are carried out to specified standards and performance measurements Understanding local processes, preparing standard documents, managing records, regularly tracking progress of work tasks, and identifying key issues Delivering effective and efficient outcomes and outputs against team and operational work plans Taking personal responsibility and showing initiative to meeting goals and objectives contributing to an inclusive team environment Contributing feedback and suggestions and identifying situations in which change is needed to improve policy and practice Recognising the importance of teamwork and of effective communication amongst team members and building rapport within immediate team in ways that are respectful and inclusive of others Clarifying expectations and responding promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines Providing basic advice to clients and making appropriate referrals to other areas of the University as appropriate Presenting information in a clear, structured, concise and tailored way by focusing on key messages and checking that messages are understood and meet audience needs To be successful, you’ll have: Completion of a Diploma level qualifications with relevant work experience or a certificate level qualification with post- certificate relevant work experience; Completion of a Degree without subsequent relevant work experience; or An equivalent combination of relevant experience and/or education/training (facilities management or relevant discipline) Experience in coordinating / supervising contractors. Relevant contract administration experience in facilities management / property management Relevant experience within maintenance and operations areas including environmental services within a similar organisation For a copy of the position description, please see below: Assistant, Servi.


Date22 November 2022

Location -

type Full Time

Salary -

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