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Computing Support Officer

University of New South Wales

The Opportunity The School of Computer Science and Engineering has an opportunity for a Computing Support Officer. The primary focus of this role is to provide end-to-end support to the successful delivery of CSE's technology services to support the School’s administration, research services and teaching objectives. To achieve this, you will work closely with academics, researchers, and professional staff within the School to provide technology support and administrative support competencies across Applications, End-User-Computing, Infrastructure and Cloud services.

This role reports to the Technology and Innovation Manager and has no direct reports Salary, Level 8: $111,044 to $125,115 per annum 17% superannuation Full time Fixed-Term role – Jan 2023 start - 12 months Location: Kensington – Sydney, Australia About UNSW UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is nothing less than to establish UNSW as Australia’s global university. The School of Computer Science and Engineering is one of the largest and most prestigious schools of computing in Australia. It offers undergraduate programs in Software Engineering, Computer Engineering, Computer Science and Bioinformatics, as well as a number of combined degrees with other disciplines.

Our research and teaching staff are world leading and world building as they advance knowledge and learning. Skills and Experience Relevant tertiary qualifications with subsequent work experience in information technology, technology management and support or related discipline, preferably with a deep understanding of data centre technologies, systems support, and cloud technologies. Demonstrated strong computing capabilities, including high competency level as a subject matter expert in a relevant technical discipline, web server infrastructure (apache, cgi, flask, javascript etc), database systems (SQL), programming and scripting languages (C, java, shell, perl, python, tcl/tk, awk) and version control (git) skills preferred.

Experience working closely with Academics and Researchers and supporting technology in a teaching context is desirable. A demonstrated ability to think creatively and adopt an innovative hands-on approach to problem solving within a small team. Demonstrated strong experience in on-premise Infrastructure, Applications, End user services and Linux skills with the ability to provide expert advice and contribute to resolving technology issues.

A performance-oriented approach with strong interpersonal skills and a proven record of effective communication with a wide range of internal and external stakeholders at all levels. Highly developed organisational skills including the ability to prioritise, manage complex tasks and multiple incidents and meet competing deadlines whilst maintaining accuracy and attention to detail. Demonstrated ability to apply, interpret, advise on and contribute to the development of technology policies, systems.

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Date22 November 2022

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