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Senior Regulatory Coordinator

JobsNSW

Senior Regulatory Coordinator Committed to protecting public health and safety HEALTH CARE COMPLAINTS COMMISSION Are you or someone you know looking for a change in 2022 and answers yes to the following: Are you experienced in leading teams in the management of consumer complaints within a complaint handling agency or other environment? Are you experienced in identifying and managing risk? Able to draw upon your day- to day complaints experience to contribute to the design and delivery of process improvements. Passionate about the idea of working in an integrity agency? Delivering excellence and customer centrism across all complaints handling functions. Maintaining strong and effective operational collaboration with co-regulators and other stakeholders.

What will you receive in return? Fantastic ongoing full-time Clerk 9/10 opportunity. Salary range from ($116,211 – 128,061) plus superannuation and annual leave loading Flexible working arrangements (including but not limited to a hybrid work from home/office model, flexible start and finish times and accrual of flex leave). Great Office location, Sydney CBD, close to Surry Hills and walking distance from Central Station.

Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more Access to unique growth and development opportunities, including access to over 17,700 online Linkedin Learning courses ABOUT THE HCCC The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community. The Assessments Branch plays a key role by responding to and providing sound advice and direction to ensure consistent risk-based decisions which are timely and customer centric. To learn more about the HCCC, please view our website here .

ABOUT THE ROLE The position works within the overall strategic objectives of: Delivering excellence and customer centrism across all complaints handling functions. Contributing to business led systems and process changes and improvements. Building capability and tools to support risk-based complaints management.

Overseeing high quality performance reporting and risk management in complaints operations. Maintaining strong and effective operational collaboration with co-regulators and other stakeholders. It has a central role in leading and co-ordinating the end- to- end triaging and assessment of designated categories of complaints with a moderate risk level, as well as supporting the assessment of higher risk complaints.

It also draws on day- to day complaints experience to contribute to the design and delivery of process improvements. To learn more about the position, please view the Role Description here. ABOUT YOU: Previous experience of working for a complaints handling entity, regulatory agency or indep.

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Date22 November 2022

Location -

type Full Time

Salary 116211 - 128061 AUD

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