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Customer Support AnalystWhizdom Recruitment
Our Large Federal Government client has a requirement for x2 Customer Support Analysts to provide essential support to the departments ICT Support Organisation. The service provider will act as the first point of contact for service queries, receiving and handling requests for support. You will respond to a broad range of service and provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate.
Skills and Knowledge: An understanding of service management frameworks such as ITIL. Basic technical knowledge, including Microsoft Windows technologies and Office products. Major Responsibilities: Provide Level One support and fault resolution.
Provide timely, effective and professional customer service for a range of clients, received via the service management tool, email, telephone and in-person visits. Assist in completing day to day tasks and priorities set by the team leader such as administrative tasks. Identify and assist in resolving issues, troubleshooting and communicating with internal and external stakeholders.
Location: The role is based in Adelaide, SA Contract terms: Commence January / February 2023. Contract terms between 12 and 24 months will be considered. SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 3.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered. How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process.
We will be in touch with instructions for suitably skilled candidates. Applications open until filled - Call Connie 0480 002 453 for any further information..