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Patient Experience Partner


Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

Why our Patients Need You Pfizer Australia vision is to create an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of the science and our products, while enhancing our relationships and relevance with our customers. What You Will Achieve The Patient Experience Partner role focuses on patient experience by understanding needs of patients in ANZ to achieve a better state of care, engaging directly with patients and patient advocacy organisations to generate insights and help improve the patient journey experience. Additionally, this role will be the face of the patient support programs and aim to work with patients to facilitate, co-create educational and awareness materials or support tools and services across Pfizer’s therapeutic areas.

How You Will Achieve It Understand the patient journey and collect insights (xTA or TA specific) to identify hurdles and opportunities for partnerships to enhance the patient experience Build solutions and initiatives tailored to the patient journey needs Leverage technology to enable better patient experience Operationalize implementation of the programs, initiatives, internal process, ongoing oversight, or follow-up Ensure close communication and partnership with key internal relevant colleagues: Medical, Marketing, Strategic Healthcare Partner, Patient Advocacy Lead, Market Access Build affordability programs and solutions with internal collaboration and support initiatives deployment Responsible for unbranded Disease Awareness communications Collaborate on unbranded material for patients Act as internal advocate for patients, patient centricity and participation in Patient Ambassadors Network Identify areas of unmet need and inequity where Pfizer could assist Identify areas of improvement for timely and accurate diagnosis Identify areas to assist patients with the navigation of the system Facilitate digital ad boards with patients Facilitate Usability testing for patients – websites/apps Builds effective relationships with patient groups Qualifications Base degree Science, Business or equivalent. Advanced degree a plus. Demonstrated ability to develop and implement strategic initiatives and partnerships with external stakeholders and with cross functional colleagues in a complex matrix structure.

Experience in managing multi-dimensional and long-term relationships with patient, community and provider organisations required. Must have an established track record of coalition building in complex environments. Must have a superior ability to accomplish company goals in a matrix environmen.


Date22 November 2022

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