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Renter Liaison Officer, Homes Victoria

Victorian Agency for Health Information

THE ROLE Are you: Driven to deliver exceptional customer service for renters? A strong communicator that work with multiple stakeholders to get the best outcome? The ability to plan, organise and prioritise work in a fast-paced environment? At Homes Victoria our vision is simple: More homes for more Victorians. But this is so much more than bricks and mortar. We are passionate about creating great places to live and delivering great services for our renters and the community.

That is why the delivery of maintenance services and supporting systems need to be completely transformed to improve renter satisfaction and deliver greater value. The Renter Liaison Officer is the frontline support in an exciting Homes Victoria maintenance pilot exploring a different maintenance delivery solution. The Renter Liaison Officer is responsible for liaising with and supporting renters through the new maintenance service delivery process as part of the Homes Victoria's Local Maintenance Repair Crew Pilot.

Key components of this role will be: To support and improve service delivery of existing providers onsite including security, cleaning, gardening and maintenance works Work with renters directly and support local housing offices to improve service delivery. ACCOUNTABILITIES INCLUDE Maintain positive relationships with stakeholders to facilitate a partnership approach. Assist with provision and oversight of quality, timely, efficient complete maintenance and building services to provide a clean, maintained and safe living environment for residents, staff and visitors.

Identifying and suggesting/recommending improvements based in engagement with renters and contractors. Please open the position description to read more. VACCINATION REQUIREMENTS POLICY The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19).

The department's COVID-19 Vaccination requirements policy (Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying. HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .

docx, .pdf, .txt or .

rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.



Date22 November 2022

Location -

type Full Time

Salary $72,751 - $88,336

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