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Client Liaison Officer

The University of Queensland

School of Veterinary Science HEW Level 4 Part-Time, Continuing Position Closing Date: 22 November 2022 at 11:00 pm AEST (R-18669) About This Opportunity The Client Liaison Officer provides reception and administrative services for the Small Animal and Equine Specialist Hospitals at the Gatton campus. Key responsibilities will include: Provide high level customer service and support to referring veterinarians, clinic clients, veterinary students, staff and other clients, Provide clients with current product and service information relevant to a Specialist / Referral veterinary Hospital. Alert Veterinarians to biosecurity and infection control concerns promptly Utilise the customised veterinary practice management system, to efficiently and effectively manage appointments, invoice and receipt client accounts, record and maintain client and patient information.

Perform financial and other administrative duties such as cash handling, EFTPOS, credit card and cheque/ cash reconciliation, banking, debt collection and stationary ordering. Provide administrative support to other staff as required. Ensure that reception duties are carried out in an efficient and effective manner, Ensure that the reception and waiting room areas are well maintained.

Manage the flow of incoming documentation and queries by determining priorities, action and re-direction as necessary Prepare/Draft reports and documents, minutes of meetings as required Participate in the continual review and improvement of administrative procedures. About You Completion of a Bachelor of Veterinary Technology or Certificate IV in Veterinary Nursing. Previous experience working in a busy reception environment.

Demonstrated ability to provide a high standard of customer and administrative support. Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements. Ability to communicate effectively with staff, referring Veterinarians and clients by telephone, email and face to face.

Ability to work with initiative and provide quality client service as well as respond to the changing needs of the Clinic. Demonstrated ability to effectively maintain filing systems, databases and other office systems Demonstrated ability to work effectively, both independently and as part of a team. A sound knowledge and proficiency in the use business management software, in particular, the Microsoft Office Suite (Word and Excel), and the ability to rapidly acquire skills in the use of the Practice management system.

High level of accuracy with attention to detail Knowledge or ability to acquire knowledge quickly of biosecurity concerns in a teaching environment Sensitivity to confidentiality and privacy issues associated with the Hospital, Clinics and Diagnostic labs. What We Can Offer This is a part-time, 80% FTE continuing position at HEW Level 4. The full-time equivalent base salary will be in the range $66,733.

35 to $70,842.86 p.


Date22 November 2022

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