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Senior Applications Officer

Macquarie University

PRIMARY DETAIL • From $88,589 to $97,787 (HEW Level 6), plus 17% employer's superannuation and annual leave loading. • Full time continuing role. Based at Wallumattagal Campus, North Ryde • Energetic, collaborative & supportive team.

Hybrid working arrangement. THE ROLE Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University.

We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University. Application Services is responsible for providing the ongoing Business as Usual management and support activities associated with applications, platforms and technologies managed by MQ IT. The Application Specialist provides IT support and advice to users across support functions, processes and procedures.

About You You are an experienced IT professional with expert knowledge in support functions, processes and procedures, particularly in relation into their application support requirements. You know IT service management concepts and have experience with their application in an enterprise work environment, as well as experience working with one or more SDLC methodologies. You are solution-focused and have the ability to analyse and interpret complex requirements and information from multiple sources.

About Us Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 56 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today . To Apply To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below: Demonstrated knowledge and experience as a subject matter expert in support functions, application platform support (such as Microsoft SharePoint, etc.).

processes and procedures, particularly in relation to application support requirements. Demonstrated experience in one or more of the following application development and support capabilities including requirements analysis, design, build and configuration, test, change management and training, release management, monitoring, tuning, and maintenance. Experience in incident response, resolution and post incident analysis of major incidents.

Demonstrated analytical and problem-solving skills including the ability to analyse and interpret requirements and information from numerous sources. Proven experience in documenting operational support procedures. This position requires a criminal record check.



Date22 November 2022

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