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Customer Service AdministrationChandler Macleod
Customer Service Administrator PURPOSE: To provide an effective and efficient response to client's requests COMPETENCIES: A sound knowledge of subcontractor database A high degree of organisational skills A flexible approach to each client's individual business practises Completing work in a timely manner Sound computer skills Simpro experience preferred not essential PRINCIPAL ACCOUNTABILITIES: The Customer Service Administrator is responsible for: Attending to client work requests and providing updates Organising the timely and most cost-effective completion of work requests Managing subcontractors accordingly to ensure work is completed as requested and within the time limits Answering phones / reception duties, emails Setting up Simpro quotes and completing with maintenance manager Organising and following up on maintenance technicians and contractors to complete work requests Setting up jobs in Simpro and / or other internal systems including but not limited to templates, scripts, order numbers, notes, due dates, client details, work orders, tenant information etc. General admin duties (employee packs, inductions, uniforms, stationary, resource folders) as required Updating the Programmed system or other client work order system (if required) Scheduling sub-contractors including raising and receipting purchase orders Assisting in scheduling maintenance technicians with team leaders Typing up draft emails for the maintenance technicians for the following day's job (if required) Communicating and building relationships with residents / tenants / clients directly Assisting maintenance technicians in day-to-day queries Pricing jobs with assistance from management (if jobs are not profitable, they must be reported to a team leader) Raising invoices in the Simpro system and typing up scopes for invoices Reuploading those invoices to individual systems for clients (including but not limited to Officeworks/Salvation Army) Setting up additional notifications in Simpro (due date notifications) Urgent fill required for immediate start, apply with your CV today if interested, alternatively email your CV to Marinel.Valdezchandlermacleod.
com to be considered..