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IT Support Specialist

Palazzo Versace Gold Coast

Palazzo Versace Gold Coast is everything you would expect in a hotel from the world of Versace: an exclusive waterfront setting, spectacular architecture, opulent accommodation, bespoke furnishings, Italian craftsmanship, an ambience of pure glamour and above all – extraordinary service. About the role… Reporting directly to the Finance Manager and General Manager, this is a solo role with the responsibility of the day-to-day management, installation and maintenance of all IT systems within Palazzo Versace Gold Coast. Your key responsibilities include: Ensure the efficiency, maintenance and development of the hotel IT infrastructure is managed effectively Act as a point of contact for all things IT and proactively support our guests inclusive of staff with their technology requirements Facilitate resolution of operational issues Provide advice, assistance and leadership associated with the planning, design and improvement of IT services Plan arrangements for disaster recovery with supporting processes and manage the testing of such plans About you… Dynamic individual with an ability to multitask with efficiency Confident communicator with the talent to build strong relationships with internal and external stakeholders Excellent time management skills with a strong attention to detail Previous experience in a similar role within a hotel environment Experience in managing and delivering digital and business strategy concepts in a hotel IT role or 24/7 customer service driven business Previous experience with shadow protect, WLAN, Lan, Opera, Micros Simphony (POS), and all Microsoft systems including functionality, interface capability & system configuration Working knowledge of Guest Wi-Fi, telecommunication systems and Check The ability to complete projects and reach them within budget and timeframes.

Advanced problem-solving skills to translate organisational objectives into information, communication and technology (ICT) services Excellent presentation, interpersonal and communication skills A university degree or high level qualification in a digital/ technology related discipline will be highly regarded If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now. To apply online, please click on the appropriate link below..

Date22 November 2022

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