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Bell Desk ManagerMarriott International
Job Number 22189138 Job Category Rooms & Guest Services Operations Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Live fully and join us for an exciting new journey Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.
Find Your World.™ Our Brand The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise.
Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
Rise with Westin Perth The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. Department: Responsible for the team providing first impressions, our Porter (Bell) team is proactive, welcoming with true professionals excelling at delighting our guests.
As a Bell Desk Manager you: Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Dynamic Leader who is passionate about delivering exceptional and memorable customer experience Greet every guest and deliver personal and instinctive guest experiences every day. Representing property management in resolving any guest related situation. Maintain the cleanliness standards of the Hotel driveway.
Complete and report accidents, injuries, and unsafe work conditions; facilitate safety training and certifications to the team. Qualifications & experience: Experience in daily operations of a hotel Current WA RSA essential for this role Current Drivers Licence Hospitality and OPERA experience is essential Implementing Projects and Policies Must be well organised, efficient and have excellent people skills Benefits: This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will h....