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Customer Service Technical Support Officer

Assa Abloy

About Us ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market.

Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, on four separate occassions. About The Role This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation. We currently have a vacancy for a Customer Service Technical Support Officer - EAC to join our national team based in Oakleigh Melbourne.

Reporting to the National Customer Service Manager, you will be responsible for providing exceptional Omnichannel customer support, focusing on first contact resolution. In this fast-paced and exciting role, you will assist customers with the Technical Support for EAC product categories including Wireless Locking, Elmech Window, Electronic Keying, Digital Products, Connected Home and Traditional Elmech. You will focus on: Technical web inquiries Ensuring the prompt resolution of customer enquiries Liaison with internal stakeholders to achieve desired outcomes Achieving personal and team KPIs Contributing to continuous improvement Keeping up-to-date on product and process knowledge About You For you to be successful in this role, you will need: Excellent communication skills A "can do" attitude and strong customer focus A highly motivated and an enthusiastic personality Good time management skills A high level of communication, selling and negotiation skills An intermediate understanding of Microsoft Office applications Whist not essential, knowledge of Microsoft D365 CRM and AX An ability to quickly reach an understanding of customers' requirements Ability to upskill and learn the technical/system aspects of the products on offer Why work with us? Opportunity to work for a large successful global organisation Access to an Employee Assistance Program for all employees Ongoing learning and development to meet your professional development needs A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

No unsolicited agencies please. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go.

With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical.


Date22 November 2022

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