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FIC Cloud Support Engineer - AVP

Deutsche Bank

: Details of the Division and Team: Fixed Income and Currencies (FIC) Cloud is an on-premises Google Cloud implementation for critical financial systems hosted internally due technical requirements. Launching in 2023 and growing over 3 years to become the on-perm solution for internal cloud adoption. FIC Cloud Support supports this highly resilient scalable platform using Anthos.

Team members interact with application owners and platform leads to continuously improve platform management and adoption. We're seeking an experienced Site Reliability Engineer (SRE) to support the implementation of large-scale private cloud environment using Anthos. You should have proven experience of live production support with a passion for platform management and automation.

You'll be expected to implement SRE principles through tooling and resources to proactively build and implement services to improve IT and support. You'll improve Service Management processes & reporting by identifying process improvements in support models and assist in implementation. Working with teams to introduce and support new services and systems.

Additionally, produce quality of service reports and follow up and resolve issues of poor service. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect: Competitive salary with superannuation paid over and above fixed pay 4 weeks annual leave, plus one week one-week additional leave , one week wellbeing leave and the option to purchase leave (subject to eligibility criteria) Parental leave benefits including 16 weeks paid leave for both primary and secondary career and Childcare Assistance Payment A range of benefits including online employee discount program, annual flu vaccinations, discounted private health insurance, employee referral program Insurance cover for life, total disablement and salary continuance Matched giving and paid volunteer leave Your key responsibilities: Identification / responding / reporting of issues and escalating to development, infrastructure, and application teams for remediation. Strong verbal & written English skills required Support systems in a 24x7 follow the sun environment including troubleshooting, patching, and root cause analysis Scheduled on-call support and weekend-cover on rotation Support escalation and communication regarding scheduled maintenance. Raise infrastructure changes and schedule operating system patching updates Continuous improvement of service engineering, delivery, and operations Your skills and experience: Service Level 2 (SL2) Technical Support providing rapid support for the FIC Cloud Platform, leveraging: Advanced knowledge of Linux operating system (Windows beneficial) Scripting; experience in Python and Unix shell (e.

g. bash).

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Date22 November 2022

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