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Customer Service Manager (WA) - Mandurah

Coles LTD

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations.

With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience LI-RR1 Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander Peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability.

Find out more in the 'Our Recruitment Process' section of our careers site. Safer together We're committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you're medically exempt.

You'll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding. Job ID: 71487 Employment Type: Full time.

Date22 November 2022

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