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Technical Support Engineer -Australia

VAST Data

VAST Data is looking for a Technical Support Engineer to join our growing team This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform. Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact.

This is an opportunity to be a key player at a pivotal time in our company’s growth. Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage SUMMARY: As a Technical Support Engineer you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab.

You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. THE ROLE: Build Technical Customer Relationships (Trusted Advisor) Technical Excellence: VAST Data product expert. Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.

Perform customer installations, upgrades, and expansions. Lead and coordinate regular monthly and quarterly customer review meetings. Become a VAST Data product expert.

Trusted Advisor to customer technical team. Evangelist to, and in support of, assigned and/or focused accounts. Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.

Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure. Perform customer installations, upgrades, and expansions. Submit and manage Feature Requests and/or Bugs into product marketing and development teams.

Support and guide VAST data account teams on account technical status and activities. Lead and coordinate regular monthly and quarterly customer review meetings. Overall 3 years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.

Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Significant experience required in the areas of file systems and scale-out NAS Implementation An a.

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Date15 September 2022

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