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Senior Service DesignerMacquarie Group
Macquarie’s Bank is continuing to grow our Service Design capability and we are looking for collaborative Senior Service Designers to join our team. The roles are a great opportunity for someone who is passionate about engaging with customers, intermediaries and staff to develop insights and opportunities that will drive demonstrable business change. You will have an excellent understanding of, and be experienced in, using different design methodologies to solve problems using Human Centred Design, whilst balancing this with delivering measurable business value.
The role will require scoping and estimating new work including timelines and activities and the technical co-ordination of your design work with insights managers, business analysts, product owners and SMEs to identify complex problems and iterate solutions. You will advise on design approaches and help business stakeholders make sense of findings to apply insights to drive action. An essential part of your role will be building stakeholder alignment and advocacy to ensure prioritised work is delivering defined customer value, as well as coaching and mentoring teams in HCD on prioritised initiatives.
The ideal candidate for this role will be a systems-thinker with a strategic mindset, with strong problem-solving skills, a passion for dealing with people and a proven method to elevate the power of design to solve real problems. What you’ll do: Working with the other designers, and stakeholders, you will evaluate, estimate and scope the design approach to inform the brief to the organisation to determine best methodology and approach to solving the right problems. Conduct exploratory, generative, and evaluative research activities to identify insights from customers, employees and stakeholders using qualitative and quantitative methods, including unmoderated and moderated techniques, interviews, surveys and assist with research recruitment.
Visually communicate ‘show, don’t tell’ through service design artifacts including personas, journey maps, service blueprints and life cycles. Design customer centric service and product solutions within a complex ecosystem, enterprise applications and contribute to design standards. Collaborate cross-functionally with Business Analysts, Engineers, Product Managers, Researchers and Designers to solve problems, and prioritise design activities and research.
Advocate for the customer through research findings to diverse audiences through written reports and presentations. What we’re looking for: A minimum of 5 years' experience in design and recent experience as a Senior Designer An excellent portfolio showcasing in-depth knowledge and experience of Service Design across varied users, business problems, and devices. Bachelor's degree in Graphic Design, Industrial Design, Human Computer-Interaction or equivalent practical experience.
End to end experience of scoping, estimating and managing design activities across the user-centred design proce....