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Case Manager


Progress your customer service skills and build a career within insurance WFH flexibility once fully trained Permanent role offering career progression EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 2,600 dedicated employees .

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Gosford , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this Case Manager role is working with individuals to pro-actively and effectively manage claims within the legislation or policy and achieve compliance within the performance measures. This is a permanent role and we are interested in applicants from any customer service background. Full training will be provided.

YOUR RESPONSIBILITIES Be part of a dynamic and supportive team, with coaching, dedicated Learning and Development consultants, specialist advisors, and a passionate Team Leader Take responsibility for ongoing case management Collaborating with stakeholders (injured workers, employers and providers) to deliver personalised claims management strategies that support the achievement of high quality outcomes Work closely with specialists to manage medical activities, investigations and to develop strategies for effective case resolution. Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures Liaise with clients, customers, and external providers – working collaboratively across all stakeholders to assist our customers in return to health and claim resolution ABOUT YOU Passion to make a difference and help people get their lives back after injury or illness A driven professional with highly developed written and verbal communication skills and excellent time management and organisation skills Strong problem solving skills with experience in negotiation and/or conflict resolution Careful consideration to detail with a high concern for accuracy Proactive, positive attitude, resilient and a willingness to learn Ability to work in a team with good, empathetic people skills WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.

We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including : A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted.


Date15 September 2022

Location -

type Full Time

Salary -

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