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Client Service Officer - Housing


Hays Australia REM Initial 3 month contract near Central Station - ASSIST VULNERABLE PEOPLE Your new company This well-established social justice government department are looking for an Administrator to join their team on a contract until June, with potential for extension. They have two locations so can be based NEAR CENTRAL STATION. Their focus is assisting vulnerable members of the public in securing housing.

Your new role As an Client Service Officer, the focus of your role will be on providing a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders. Duties will include: Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures. Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.

Manage tenancies and support clients to maintain successful tenancies. Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities. Manage client information to ensure confidentiality, accuracy and integrity.

Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs. What you'll need to succeed In order to be successful in this position, it is recommended to have: Previous experience working within a contact centre or housing is desired and an ability to hit the ground running in a fast-paced environment is essential This contract will take place in the CENTRAL STATION office This role is looking to commence ASAP for an initial 3 months, with potential for extension – must be able to commit full length of contract – 8 hours per day, 40 hours per week Confident multi-tasker and have a committed approach to customer satisfaction High attention to detail Passion for assisting vulnerable people in an empathetic and professional manner What you'll get in return On offer to you is a Client Service Officer position assisting a reputable government department on a pay rate of $31.00 per hour super.

In return you will be working in a vibrant and supportive team in either their CENTRAL STATION-based offices, depending on your preference. The contract is looking to start ASAP and is currently estimated for 3 months, with potential for extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to leonnie.

smithhays.com.au LHS 297508 2635836 Hays Australia REM.

Date29 July 2022

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