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Project Officer


Hays Australia REM Provides audit, research and high level policy analysis and advice on emerging issues and strategies. ABOUT THE NSW OMBUDSMAN The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.

ABOUT THE ROLE The Project Officer contributes to delivering the Ombudsman’s responsibilities under the Public Interest Disclosures Act 1994 through audits, research and monitoring, development of guidance and delivery of advice. The Project Officer provides high level policy analysis and advice to managers on emerging issues and strategies to address them. The Project Officer provides policy analysis and advice to senior staff on emerging issues and strategies to address them.

Key accountabilities Develop and implement project plans and conduct or assist with the conduct of the PID audit program, delivery of advice and guidance, and monitoring and research projects, and contribute to the preparation of statutory and other reports arising from these initiatives. Undertake research and prepare submissions, correspondence, briefings and other material to support the Ombudsman and senior staff in strategic office initiatives. Deliver agreed deliverables on time and to the standard required.

As required, exercise formal powers of the Ombudsman, evaluating the public interest in determining the action to be taken. Liaise with agency staff and other stakeholders, and provide advice and assistance where required. Assist with provision of written and verbal advice to public authorities and other relevant stakeholders about Public interest Disclosures.

Provide timely advice to senior and other relevant staff on trends, systemic issues, and results of assessment and analysis of information holdings and other relevant matters. As directed, monitor agency responses to and implementation of recommendations or suggestions stemming from our oversight, audits or other projects. Participate in outreach programs and educational initiatives as required.

ABOUT YOU Ideally you will have strong critical thinking, research and analysis skills, you will be proactive with the ability to manage complex and sensitive issues. In addition you will have exceptional project management and strong communication including high-quality written skills. ESSENTIAL REQUIREMENTS OF THE ROLE The successful candidate must be able to demonstrate: an understanding of the statutory functions and work of the Ombudsman; demonstrated experience in project management and conduct of research and inquiry focused projects; excellent written and verbal communication skills, including the ability to communicate well with our diverse stakeholders, and to prepare complex correspondence and reports; exper.


Date29 July 2022

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