Want to be notified the moment a job has been posted? Setup Job Alerts
Customer Banking Specialist - Canning Vale BranchCommonwealth Bank
Hourly Rate: $30.36/hr super (equivalent hourly rate to $60k full time salary) Roster (29.75 hours per week): Monday: 9.
30am - 4pm (45 min break) Tuesday: 9.30am - 4pm (45 min break) Wednesday: 9.30am - 4pm (45 min break) Thursday: 9.
30am - 5pm (45 min break) Friday: 9.30am - 4pm (45 min break) Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
More specifically you will: Build a personal connection with customers through meaningful conversations Work with customers to help them use our in-branch technology and digital banking options Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied Complete Financial Health Checks to assess customers’ financial needs and identify any changes Perform interviews and process applications for personal loans, credit cards and associated products Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions Engage with customers by participating in community events and fundraising activities Look out for the safety and wellbeing of your team Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement No banking experience required - full training is provided To be successful you will be: Passionate about solving customer problems (e.g. from within retail or hospitality) Able to have great conversations, with the confidence to ask challenging questions Empathetic to your customers' specific circumstances Someone who makes things happen - always looking for a better, easier or simpler way Driven and goal oriented, with the ability to accept feedback for your development Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers A master of multi-tasking and a strong team player If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application.
We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 25/07/2022.