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Funeral Arranger/Conductor


White Lady Funerals is proudly Australian and operates in over 50 locations Australia wide. Our compassionate and dedicated team of women provide a superior quality funeral service to families of all cultural and religious backgrounds to ensure a lasting and meaningful tribute to their loved one. George Hartnett Metropolitan Funerals is a trusted funeral brand with a proud tradition of customer service excellence in funerals, providing families and their local communities the support and expertise they need to celebrate and honour the lives of their loved ones.

. These two trusted brands form part of InvoCare (IVC), an ASX listed industry leader that owns and operates funeral homes and cemeteries and crematoria across Australia, New Zealand and Singapore. We now have a new requirement for an Arranger Conductor as our dual branded location featuring White Lady Funerals and George Hartnett Metropolitan Funeral located in Kelvin Grove on a full-time basis.

Full training will be provided for you to perform the following in your role: Arranging Funerals Identify service requirements with sensitivity to client grief, beliefs, traditions, rituals and special requests Maintain knowledge of products and services and offer these to satisfy funeral service needs Develop and communicate the funeral plan to the client Complete documentation, establish a client contract and explain costs and payment terms Liaise with service providers, such as clergy, florist, newspapers and other suppliers Respond to client requests, concerns, complaints and unforeseen circumstances Conducting Funerals Prepare, direct, coordinate and monitor all aspects of the funeral aligned to the funeral plan and InvoCare policies and quality standards Conduct procedures with client sensitivity (grief, beliefs, traditions/rituals, requests) Be familiar with and check accuracy of all documentation for burials and cremations. Coordinate, instruct and monitor the funeral team throughout the funeral process Monitor vehicle and equipment, use, cleanliness and needs What you will need to join the team: Proven track record of delivering a high level of customer service Current status as Justice of the Peace or eligibility to become certified Current unrestricted drivers license A community focused mindset and well-developed interpersonal skills Our team culture values making a contribution to the community through providing support to its members in their time of loss. We go the extra mile for our clients in ensuring the service is as unique as the individual the funeral is remembering.

Providing understanding to families in need is incredibly rewarding and our staff are passionate about what they do and possess qualities of honesty, care and respect for our clients and each other. The safety of our staff and client families is of utmost importance, as we navigate our way through the COVID-19 pandemic. It is therefore an essential requirement that candidates be fully vaccinated or willing to beco.


Date28 July 2022

Location -

type Full Time

Salary -

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