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Funeral Coordinator


InvoCare (IVC), is a leading ASX listed provider of funeral services in Australia, New Zealand and Singapore and operates private memorial parks and crematoria in Australia and New Zealand. InvoCare has national funeral brands such as White Lady Funerals and Simplicity Funerals, as well as other traditional local funeral brands. With a history of delivering strong returns to shareholders, a positive organisational culture and a strong business outlook, now is an exciting time to join the InvoCare team.

We are currently seeking a Funeral Coordinator to join our team based at our Malaga Location. As a Funeral Coordinator you will be working amongst the Shared Services team and will have a direct impact on the operations of our funeral services. As a part of our team, your duties will include, but will not be limited to: Coordinating the delivery of funerals by effective allocation of staff, vehicles and facilities, and administration efficiently and cost management.

Provide exceptional customer service at all levels of contact with external and internal customers, by telephone and face-to-face. Provision of funeral scheduling, rostering and transfers across all Perth area Responsible for co-ordinating the transfer of the deceased from point of pick up to the necessary location and assist with the manual handling of the deceased at that point as required. To be successful to this role you must have: Previous experience in a scheduling, rostering or logistics role, to balance the needs of the business, resources and staff Exceptional multi-tasking skills whilst maintaining a high level of attention to detail to ensure excellent customer service Effective communication skills both written and verbal Continually show awareness of the impacts of decisions on the customer, employee and the financial/operational outcomes to the business Competent keyboard / computing and telephone operation Intermediate Microsoft Office skills Unrestricted Drivers’ Licence Ability to work 9am to 5pm Mon - Fri Availability to work weekends on rotation An understanding of the funeral service industry and its operations is highly regarded.

If you feel you can give back to your community and be of service to its members in their time of loss and would like to be part of an ASX industry leader then please apply now The safety of our staff and client families is of utmost importance, as we navigate our way through the COVID-19 pandemic. It is therefore an essential requirement that candidates be fully vaccinated or willing to become fully vaccinated prior to commencing employment with us. As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.

Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

Date28 July 2022

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