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Claims ManagerSuncorp Group
Suncorp Group are looking for the best-in-class Claims Managers to provide exceptional customer service while driving outcomes. Suncorp Group is all about making a difference for people and the communities that they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. As a Claims Manager you will be someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone who is naturally empathetic and finds joy and pride in making a genuine different – because you’ll be doing that from the moment you start work each day.
These roles are a combination of both work from home and office based in Melbourne. They are full time, 12-month contract opportunities commencing on Monday 5 th September. What you’ll do Be the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively provide progress updates as to claim progression Provide case management; maintain a portfolio of new and existing claims customers.
Cost management through liaising with assessors and external vendors Advise customers of their policy entitlements and explain the claims and repair processes as required Meeting Key Results Areas, which are in line with overall business objectives What you’ll bring A customer centric mindset, and a passion for helping people and making a difference Previous Customer Service experience (hospitality, retail or contact centre) Confident to work in a high workload and pressure environment Able to demonstrate flexibility and adaptability to constant change High attention to detail and computer literacy Self-motivated and enjoy contributing to a team environment Location & Working from Home As mentioned, these roles are a combination of work from home and office based. To work from home successfully, you will need the following: An ergonomic set up An active phone line Internet connection Computer/laptop, dual monitors, a webcam, a mouse A quiet area where you will not be disturbed during work hours If you do not have all these already you will need to have them by your first day. Please note, there will be required to attend the office at least 2 days per week.
What we can offer you A 12-month contract working full time hours Monday to Friday $70,000 per year inclusive of superannuation Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. Find our full list of employee benefits here - Employee benefits | Suncorp Group About Suncorp Group For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matt....