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IT Systems CoordinatorNews Corp Australia
IT Systems Coordinator Surry Hills NSW, Australia - Permanent Opportunity - Hybrid working arrangements - Make a difference as part of Australia's most influential media organisation What's The Job? Reporting to the Head of Enterprise Technology you will be responsible for the day to day operational management of enterprise applications within the NCA environment. Liaising with vendors, platform owners, Finance, and the Service Desk to fulfill incoming application access requests and manage usage, licence renewals, and cost chargebacks within enterprise license agreements. From a product support and planning perspective you will be accountable for ensuring that standard operating and support processes are documented and followed and enterprise applications have defined roadmaps.
You will also be responsible for managing and maintaining our Intranet presence, outlining the scope of each platform and leverage user feedback to augment documented tips and tricks and vendor support material. Who Is In Your Team: - No direct reports for this position. Accountability & Responsibilities: - Build and maintain strong, trusted and enduring relationships with stakeholders across business units, internal technology teams, as well as global affiliates, partners, and vendors.
- Advocate for Enterprise Technology platform use, including maintaining TDD Intranet presence with pertinent information relating to each platform within the portfolio. - Improve and automate, in consultation with Service Desk, the end-to-end provisioning (and deprovisioning) of Enterprise technologies including maintaining the ServiceNow service catalogue to reflect various service offerings and the associated costs. - Monitor the centralised Enterprise Technology inbox for pertinent vendor information relating to a variety of topics including: invoices, usage counts, upgrades, outages, and security notifications.
- Organise and maintain business unit chargeback for software consumed. - Track and manage licence counts, usage, assignment of licences and licence renewals for all Enterprise applications. - Raise PO's as required by ES;.
budget owners. - Maintain a strong focus on budgets, including ensuring adherence with purchase orders and invoice processes, along with regular reporting and tracking opportunities to reduce waste / increase value. - Create reports on a regular basis to present the status of all Enterprise applications.
Capability & Behavioral Competencies: You are a person who thrives on implementing and supporting processes, being focused on the details and supporting the bigger picture of the business. You have the ability to systematically manage a wide range of platforms in use by a broad section of the business. With your strong commitment to process, procedure and analytical capability, you can improve the user experience and standardise onboarding and offboarding various applications.
Key attributes: - Engagement - at ease working across a wide and varied te....