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Customer Service Coordinator

NEC Australia

Customer Service Coordinator Location ACT - Canberra Requisition Number 8926 Apply Now (https://phh.tbe.taleo.

net/phh04/ats/careers/v2/applyRequisition?orgNEC&cws40&rid8926) Are you a Help Desk Analyst with the abililty to gain a Security Clearance, who is keen to step-up and develop further into a Customer Service Coordinator role? About the company NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support. About the role We are looking for a Customer Service Coordinator to join the ATO Account based in Canberra on a permanent full-time basis, as a member of this team there is a rostered on-call requirement to assist with after-hours activities.

The Customer Service Coordinator works with the Manager- Service Operations and the Service operations team to undertake the day-to-day deliverables required to support the service through to our customers within their agreed SLA. This involves organising 'day to day' deliverables of queue monitoring, inventory coordination, invoice payments, hardware, and software MACs (Moves, Adds and Changes); as well as coordinating standard/minor customer projects through to completion. You will have: - A minimum of 2 years' experience in customer services within a large corporate Information Communication Technology (ICT) environment - High levels of verbal and written communication skills with the ability to communicate to a diverse audience (e.

g., Technical staff & Management) - Solutions approach when dealing with difficult customer situations - Microsoft Office skills e.g.

, Outlook, Word, and Excel - Good time management skills and attention to detail - ability to manage and priorities workload in order to meet deadlines - Ability to effectively contribute to a team environment and work autonomously when required - Australian Citizenship with the ability to gain and maitain a Security Clearance. What is in it for you? At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, salary packaging, paid parental leave, access to great discounts at many retail providers, health and wellbeing program and much more.

Benefits and Perks - Attractive salary on offer - Work alongside passionate and like-minded people - Flexible working arrangements - Continuous learning & development Culture NEC is committed.


Date28 July 2022

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