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Manager Technical Customer SuccessMicrosoft Corporation
As part of Microsoft transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft's growth in its cloud-first, mobile-first business. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success.
The Azure Customer Success team consists of highly capable individuals that drive customer value realization with Microsoft latest cloud technologies. The team's mission is to help Azure customers establish the foundations of enduring success by supporting them proactively, creating value, and building trust along their cloud journey. We are currently looking for people leaders with a deep interest in cutting-edge technology to join Digital Sales Team as a Customer Success Manager (CSM) Team Lead.
As a CSM Manager, you will manage a team of highly talented and skilled technical sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success team consists of highly capable technical salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members' primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies Responsibilities - Attract, develop, coach, and evaluate CSMs by setting a clear bar for excellence.
- Build a high performing team that will be diverse and inclusive. - Act as a strategic partner to executive-level business and technical decision makers (e.g.
, C-level) to guide customers in their digital and business transformation. - Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. - Lead team to meet and exceed monthly, quarterly, and annual team targets.
- Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. - Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management . - Support and enable team to drive customer change.
Qualifications What skills do you need to have? There will be many opportunities for you to learn and grow into this role and Microsoft.However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: - Previous Sales and people management experience. - Experience driving change management or technical adoption.
- Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers. - Thought leader with executive pres....