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Endpoint Security Customer Engineer

Microsoft Corporation

Why Microsoft: Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us to achieve our mission. The Customer Engineer (CE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The CE Team supports a diverse variety of technical solutions built with Microsoft technology and products.

Typical tasks performed in this role will vary depending upon your skillset, technology focus area and may include any or all of the following: specific problem isolation and correction, user mode debugging, conducting application design and supportability reviews, performance tuning, application stability consulting, troubleshooting, and porting/migration assistance, configuration management, pre-rollout testing and general IT support consulting. Responsibilities The purpose of this role: Customer Impact- 40% - Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them. - Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.

- Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning. - Seeks information about the underlying needs of customers and recommends service delivery to meet those needs. - Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

- Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. - Provides the most effective method of service delivery by analyzing trends and common themes across customers. - Builds plans that consider potential obstacles and immediate and long-term consequences.

- Demonstrates expertise in a specific solution, or several products, feature functions, or services. - Provides stakeholder assistance throughout deployment to avoid/resolve technical issues. Business Impact - 40% - Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

- Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles. - Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes - Contributes to IP creation and updates by identifying gaps through delivery - Part.

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Date28 July 2022

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