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Digital Solution Specialist - Support

Microsoft Corporation

Why Microsoft As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft's growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success.

As a member of the Time Zone Digital Support Sales team, you will be working with a team of specialist sales resources to provide and sell the best-in-class support offerings to our Enterprise customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The Time Zone Digital Support Specialist for Enterprise will lead a virtual team and drive new business via white space and annuity sales motions. The Digital Support Specialist will work closely with the area Enterprise sales teams and the Digital Sales units.

Responsibilities The purpose of this role The Digital Support Sales Specialist provides unique expertise to drive sales and growth motions with key accountabilities including: - Strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the Enterprise teams in the areas. - Build and maintain close working relationships with the Digital Sales Units and the Enterprise teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities. - Close large deals through effective orchestration of the centralized team - supporting opportunities end to end while leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.

- Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning. Qualifications What skills do you need to have? Required/Minimum Qualifications - 6 years of technology-related sales or account management experience - OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5 years of technology-related sales or account management experience. Key Experience, Skills, Knowledge & Education Required: - Proven sales success and expertise in selling Unified and Enhanced Solutions Support solutions.

- Creativity and adaptability to drive a new product offering. - Support solutions knowledge and experience including an understanding of Microsoft licensing. - Track record of consistently meeting or exceeding sales targets.

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Date28 July 2022

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