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Senior Support Engineer-Azure DeveloperMicrosoft Corporation
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission. With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. Responsibilities - Responsible for the customer support experience with Microsoft Azure PaaS service such as Azure Storage, Azure APIM, Azure Service Bus, Azure Service Fabric and meet SLAs - Own, troubleshoot and solve customer various technical issues such as coding, performance, network related - Maintain collaboration and follow troubleshooting best practices and transparency within and across teams (e.
g. swarming) - Identify cases that require escalation (either technically or strategically) - Create and maintain incident management requests to product group or engineering group - Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience - Provide ramp activities, knowledge sharing, technical coaching, and mentoring - Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) - Lead or participate in building communities with peer delivery roles; Qualifications • Minimal 3 years Customer Support or Cloud Application Development or similar roles • Experience in three or more of the followings is preferred or plus • Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc. • Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause a....