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Customer Success Account Manager

Microsoft Corporation

Why Microsoft Achieving our mission requires us to evolve our culture, and it all starts with a growth mindset, a passion to learn and bring our best every day to make a bigger difference in the world'. Satya Nadella, CEO Microsoft. Customer Success Account Managers are a part of our Customer Success Unit.

Microsoft's Customer Success is a growing organization. Its purpose is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Azure consumption, Microsoft 365 usage, and Business Applications usage.

Ultimately, when customers are successful, we are successful. Responsibilities The purpose of this role Microsoft Australia is looking for a Customer Success Account Manager (CSAM) to join our team. As a CSAM, youare the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.

The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and centre with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value. These roles will be based in Canberra.

The Impact You'll Be Making Customer Success Account Manager (CSAM)'s drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers' cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. Qualifications What skills do you need to have? There will be many opportunities for you to learn and grow into this role and Microsoft.

However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: - Experience in complex technical engagement management and/or program management. - Strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. - Experience with cloud and hybrid infrastructures, architecture designs, and migrations.

Qualifications Bachelor's degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Note - Australian Citizenship is required for this role, and ideally hold or able to obtain a security clearance.

Team Culture and Support Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 End.

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Date28 July 2022

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