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Contract Support

Kyndryl, Inc.

Your Role and Responsibilities Mission - To deliver accurate and timely Resource Unit consumption data and complete monthly billing assembly for the client Role Purpose - The Resource Unit Management Specialist is responsible for the collection, validation (data integrity), processing (generating and interpreting metrics/data trends), sanitisation, retention and reporting of billing data from multiple sources for key metrics. Melbourne-based, this is a client-facing role requiring frequent interaction with both Kyndryl and client senior and executive management. Monthly deadlines may require you to work after hours or weekends to ensure deadlines are met.

Outcomes - Monthly cycle of resource usage data transformed into Kyndryl and client approved artefacts that are then used for billing. Key Stakeholder Relationships External - Client executives - Client peers in process ownership Internal - Account Team Executives - Extended Delivery Team - Finance Manager - Project Management - Technical Support for billing tools Key Accountabilities - Consolidate and validate technical data inputs from multiple teams and prepare billing reports - Understand and apply complex billing rules and different pricing models - Advanced data analysis - Develop a good understanding of end-to-end architecture, delivery environment and processes to quickly identify risks or issues which have downstream impacts on the billing deliverables - Assist in troubleshooting process or data issues and liaise with technical support, SDM, SIL, teams, project management, executive or client teams to identify the appropriate corrective actions and drive to resolution. - Verify billing accuracy, investigate variances and resolve anomalies as required, and work with extended Kyndryl teams and client to drive root cause analysis and corrective actions - Provide analysis and support to senior executives for billing queries - Work closely with the Delivery Team [DPE's & SDM's] Leads to address any customer billing requests, reconciliations & monthly volume Variances - Ensure that all Resource Units (contract baselines) are defined, assigned owners, validated and identified using the Resource Unit Definition Forms - Store and maintain the Resource Unit Definition Forms to ensure that their integrity is maintained and changes are documented - Meet internally with the Kyndryl team to review queries/update actions taken to the RU Governance forum - Meet with the client team to work through billing files and issues raised and close them out with the client agreement Key Capabilities for Success Communication - Develops intentional, devoted relationships and connections with influential people including C-level contacts.

Builds strategic networks for the organisation's benefit using higher order political savvy and astuteness. Growth Mindset - Stimulates innovation by having a curious mindset, asking questions to understand and examine assumptions. Takes calculated risks, and experiments.



Date17 August 2022

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