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Assistant Property Support OfficerQueensland Government
Accountabilities include: - Respond to tenant requests and enquiries regarding residential rental properties. - Provide support to residential staff by corresponding with tenants, contractors, councils, departmental staff and other government agency representatives. - Prepare various documents in a timely and accurate manner.
These documents include, but are not limited to: Due diligence checks on tenancy applications Incoming tenancy paperwork Notices under the appropriate acts as directed Vacation paperwork Processing of invoices and service payments - Provide timely and accurate entry of data in the relevant Property Management database systems. Accurate interpretation of data is necessary to the task. - Provide primary point of contact for general telephone and email enquiries.
Timely monitoring of section email in-boxes, ensuring that emails are attended to in a timely manner by the appropriate person. - Provide quality administration support to the Residential Property Management unit. - Provide the backup support to other areas of the Unit in times of high work loads or absences: When required, deliver documents, keys, lockboxes and any other information or material as necessary.
Conduct onsite property management activities, if required (for example, open home inspections and entry condition reports). - Assist in the preparation of a diverse range of correspondence which may include but is not limited to responding to Tenants, Clients, Agents enquires, preparing notices and reports. - Ensure that all work is done in accordance with the appropriate legislation, policies and procedures.
- Keep up to date with changing legislation, policies and procedures which impact on this role. - Actively participate in performance conversations to build and support a culture of performance improvement. This role reports to the Coordinator (Residential Property).
Applications to remain current for 12 months..