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Account RepresentativeGJJ Recruitment
Exciting opportunity to join a dynamic and focused team who take pride in the delivery of a high quality, market leading, Australian-made product. Alcolizer Technology (Alcolizer) is an established Australian business experiencing significant growth. We are a world-leader in the field of Alcohol and Other Drugs (AOD) testing and are recognised as one of Australia’s most innovative and forward-thinking companies.
Our products are designed in Australia, for Australia, but are shipped around the world to wherever people value quality, reliability and innovation. ABOUT THE POSITION This position is an exciting opportunity to join a dynamic and focused team who take pride in the delivery of a high quality, market leading, Australian-made product. Supporting the Sales & International Manager, the Account Representative provide clients with a complete and cohesive experience to ensure retention of existing customers and contribute to the growth of business opportunities.
Key responsibilities of the role: Provide outstanding customer service to new and existing customers Respond promptly to customer requirements Build strong relationships with new and existing customers Proactively reach out to customers to ensure satisfaction with Alcolizer products Be the point of contact for customers to troubleshoot and resolve any issues Maintain complete and accurate customer correspondence and records of interactions Action tactical sales, quotes and service & maintenance plans Assist with regional marketing and trade event activities Collect and analyse data to learn and advise about customer behaviour Acting as client advocate with a focus on improving the customer experience ABOUT YOU We are seeking a motivated Account Representative who has a proven track record of achieving outstanding results in a fast-paced environment. You will have the confidence to interact with people from a broad range of cultural and social backgrounds to gain trust and build lasting relationships. The ability to multi-task, prioritise effectively and deliver results against tight deadlines while maintaining a positive attitude is essential.
To be successful in the role you require: Previous experience within a service role High level customer service tenacity Exceptional influencing and negotiation skills Computer literacy with the Microsoft Office suite Strong written and verbal communication Ability to listen, communicate and relate to others in the professional environment A degree in business, science, management or marketing would be an advantage but is not essential. BENEFITS A competitive remuneration package will be offered to the successful candidate inclusive of an uncapped commission structure. Work in modern offices in Alexandria, close to Mascot train station and with on-site staff parking.
Clear career development and advancement opportunities are demonstrated within the workplace. Join a company committed to helping law enforcement agencies, industry and personal use....